To be able to upgrade our internet service offerings DMU had to make a choice to provide more frequencies for internet traffic or to continue to support both Clear QAM (TV without the need for a set top box to tune in the encrypted channels like a Dish receiver) and Dish QAM (TV that is encrypted and requires a set top box like the Dish receivers). Because over 90% of our guests have already switched to TV’s that can tune in the Clear QAM signal and 100% of our customers are internet subscribers, the decision was made to drop the Dish QAM and free up bandwidth so we can upgrade our internet service. We hope to complete the internet upgrade before the summer season.

Yes. There are many different third-party options for DVRs (or PVR – Personal Video Recorders). But before you run to Amazon and purchase one there are several things you will need to know to make sure you get one that is compatible with our system. If this is something you want, please give DMU a call so we can discuss what you will need to know to get one that you’ll be happy with.

No. Over 90% of our subscribers rent their units out so we cannot offer this service to avoid owners getting stuck with unexpected charges from renters.

No. Now that most people have cell phone service, very few owners request this service to the point that it has gotten too costly for us to provide this service. There are many third-party providers that can provide this service over your internet connection (Ooma, Vonage, Ring Central, etc.) and a quick internet search for “VOIP service for home” will give you several links to choose from.

We have 2 different types of internet services provided for our guest and which one you have will be dependent upon your location. The Lodge, Peregrine Point, Kendall, Village Center, Angelhaus and Eolus are connected to a centrally managed Wi-Fi system while all other units get their internet service from a cable modem.

1. 1. For units that are connected to our centrally managed system we have several available WI-FI networks available for guests for different purposes. 
      1. Purgatory Free Guest is available, as the name suggests, for free to all guests on the mountain. However, this network speed is limited to just 3Mbs per connection (it is free after all).
      2. Purgatory Lodging Guest is available to our guests paying for lodging and you should have gotten a password when you checked in. This is a faster network (10Mbs per connection) than Purgatory Free Guest and should be sufficient for most needs.
      3. Purgatory Guest Upgrade is a paid upgrade for guests that need to have a faster network (30Mbs per connection) than Purgatory Lodging Guest. Contact the front desk for rates.
      4. DMR_Owner is an exclusive benefit for owners and is faster than Purgatory Lodging Guest (30Mbs per connection). Owners can contact DMU at (970) 385-2211 and request a password for themselves and their family. The password will expire after one year from the time that the first device connects to it. Since this is an exclusive benefit for owners, we ask that you do not share this password with renters.
      5. DMR_BYOD is specifically used for devices to connect to it such as TV’s, Game Consoles, WI-FI thermostats, etc. To be able to connect a device to this network you will need to reach out to DMU at (970) 385-2211, and each device will be managed according to its purpose. Some devices will get a password that never expires while some passwords will expire. We recommend you contact us to set up TV’s and other streaming devices to this network.
   2. For units that get internet services from DMU that are outside of the centrally managed system you will be getting internet via a cable modem and have your own private network for your unit. The bandwidth is shared with all devices connected to this network. Please contact DMU at (970) 385-2211 to discuss the options and we will work with you to find the right fit.

For most people 30Mbs download and 10Mbs upload (30/10) is sufficient. This is the current base offering at Purgatory for our modem service, but we are in the process of upgrading our infrastructure and when complete our base offering will increase to 50/20. The upgrade should be complete by our winter 2022 opening (usually Thanksgiving week). There are many internet service providers out there that will advertise speeds much greater than this but in 99% of the cases the only time that you will ever come close to using the max speed is when you run a speed test. There is no one answer to how fast your internet speed has to be since every person/household will have different needs but there are several good articles out on the web that can help you understand what your needs might be. Here’s one for video streaming services: https://updater.com/guides/how-much-speed-for-streaming. Here’s another for video conferencing:  https://www.megameeting.com/news/what-internet-speed-for-video-conferencing/.

DMU does not have a data cap; in other words, we do not have an allotted monthly data limit.

2022-08-10 DMUInternetPlan.pdf

2022-05-01 Common Streaming Services Device Deactivation Instructions.pdf

Note: Every TV manufacturer and model has a different on-screen menu system, so these instructions are a basic representation of the process that most TV’s follow and is not meant to be the exact process for the TV you are trying to complete an auto scan on. For detailed instructions it is recommended that you refer to the original owner’s manual that came with your TV. If you do not have the original owner’s manual, most can be found by performing a web search for your make and model.

1. Using the original television’s remote control, select Menu or Settings option.
2. Select or navigate to the Channels or Tuner Set Up option.
3. Some TVs provide the option for the Antenna Type or Connection , if yours does you will want to choose Cable or Digital and not Antenna or Analog (some may display Digital Cable, CATV or Cable STD). 
4. Now begin the scan (based on manufacturer, alternate choices may include Digital Channel Search, Channel Scan, Channel Search or Auto-Program.)

Allow the TV to complete the search. Most, but not all, TVs will provide a listing of how many channels have been found and percentage complete. It may take some time before your TV will find any channels because our channels are broadcast in the upper frequency ranges (it is not uncommon for some TVs to be more than 75% complete before it finds the first channel). The process may take up to 30 minutes. Once complete, confirm the menu prompt, then press an Exit or Quit option (make sure to read what is on-screen; some TVs default back to the scan option and just clicking the “OK” button may restart the scan process).

If, after following these instructions, you are still unable to complete a scan and get the channels that DMU provides you can place a call to our call center at 844-688-3187 and they may be able to help walk you through the process. If they are unsuccessful getting you set up, at your request they can escalate the ticket to one of our in-house technicians and they will come to your unit and assist you. Keep in mind that there may be a service-call fee associated with this service.

For starters, the cisco modems we used to provide had their end of life in 2016. Regardless of that they still work, you will receve 10 mb/s upload and 30 mb/s download. However when you upgrade to the Arris modem you will automaticly get boosted to a 20 mb/s up and 50 mb/s down. The Arris modem also supports Wi-Fi 6 and 8 upstream channels. The cost of the upgrade is a 1 time payment of $200 and the modem is your property.

1. Yes, in general keep things as easy and as accessible as possible. Here are some things you can do towards that end:
• Avoid fancy sound bars and surround sound systems. This can be very confusing for some guests
• If you are mounting TVs to your wall, it is a good idea to buy the mounts that allow the TV to be pulled away from the wall. Guests will bring their own streaming devices and /or video game consoles and they will need to access the HDMI ports on the TV. If you install the mounts that do not allow access, there are some guests that will remove the TV to get to them. We have seen several TV’s that have the coaxial connector on the back of the TV broken off.
• Buy Smart TV’s (almost impossible not to if you are buying new TV’s). Many guests pay for their own streaming services and like to watch them while on vacation. The Roku TVs’ are an excellent choice as they are a familiar interface for many users and apps are available for almost all streaming services (some TV’s do not have apps for all streaming services). We also keep replacement remotes in stock should one break or mysteriously disappear. 
2. Remote controls tend to disappear over time. Because some TV’s/devices require the original remote (or at least a high end programmable universal remote) to configure the TV/device DMU recommends that owners purchase relatively inexpensive universal remotes for each TV/Device and lock away the original somewhere in the unit where guests can’t get to it. This way if a TV loses its configuration the original remote is still available. DMU does stock Roku remotes and we have a surplus of Dish Receiver remotes that can be programmed to most TV’s that we will sell and configure for a fee.
3. Many guests pay for their own streaming services account that they set up and use in rental units. However, they frequently do not sign out of these services so they will then be available to the next guests to use at no charge. This may not be a huge problem for some services since they do not allow in app purchases, so at worst it may only mess up recommendations for the owners profile but for some service, such as Amazon Prime, you can rent or purchase content so the guests should be informed to sign out or deactivate their account on your device. A reminder to do this should be included with any documentation you provide for your guests. We have created a document with instruction on how to deactivate a device for some of the most common services…it can be found here. Please feel free to download it and include with your documentation.
4. While DMU will be happy to deliver and install batteries for your guest this is not a free service. We typically charge $37.50 (25% of our standard hourly service fee) plus a couple of dollars for the batteries needed. We recommend that owners stock batteries in the unit and include in you documentation where they can be found.